• Posted on:
    May 03, 2021
  • Application Deadline:
    Jun 03, 2021
  • Location:
    Glencoe
  • Position Type:
    Part Time
  • Position Category:
    Retail
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Part-Time Customer Service Representative posted by nubiam@podolinsky.com

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Job Description

Fulline Farm & Garden Equipment Ltd. has been John Deere dealer for over 32 years. We offer a complete line up of agricultural, recreational and consumer equipment, including John Deere, JCB construction, Polaris, Arctic Cat, and Stihl. We value the opportunity to create a long-term relationship with our customers by providing the best customer service possible.

We are currently seeking a Part-time Customer Service Representative for our main reception desk. As a member of our team, you will be responsible for increasing customer satisfaction and loyalty by providing support for in-bound customer calls, text messages, & emails for products and services offered through the dealership.

Location: 21911 Simpson Road, Glencoe, Ontario

Duties 

  • Receives visitors and telephone calls ensuring these individuals are directed to the proper personnel within the dealership. Distributes messages to appropriate personnel on a timely basis
  • Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods
  • Processes customer transactions including purchases for toys and merchandise, payments on accounts, payments for service work completed
  • Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information
  • Take responsibility to ensure customer interactions always result in an effective and timely solution
  • Provides administrative support to the accounting, sales, parts, and service departments as requested
  • Completes daily administrative tasks, such as daily post, document filing, maintaining the copier & providing assistance to others, etc.
  • Participate in ongoing training to continually develop administrative knowledge & skills
  • Complete all reports and forms required in conjunction with work assignments
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work tasks
Education RequirementNot Applicable Experience Requirement
  • Outstanding customer service, excellent communication skills, and ability to problem-solve
  • Must be able to work evenings and weekends (Saturday)
  • Ability to use standard desktop applications such as Microsoft Office and internet functions
  • Ability to use the dealer business system and other programs specific to the position
  • Agricultural, construction or recreational industry knowledge is an asset
How to Apply

Interested applicants, please submit your resume by email to info@fullinefarm.com

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