VIEWING JOB DETAILS FOR:
Resource & Information Assistant / Administrative Support
You’ll enjoy working within a collaborative and supportive team context to provide compassionate, non-judgmental, professional, and client-centred support to each individual. You are passionate about exceeding client expectations, excited to offer solutions, and engaged in the process of seeing people reach their goals and find success. You treat people with respect and remember names.
You have exceptional computer skills and will provide administrative support to the team and help clients navigate technology both in person and over the phone. You may even have an understanding for Social Media and how it can be leveraged to reach a wider audience.
New challenges excite you, you love to learn, and you dig in when you need to find solutions. You have a good balance between being focused on details while not being afraid to let your creative side shine through.
Your attitude and energy are positive and infectious, you don’t take yourself too seriously, you like to laugh, and you remain calm even in the midst of a changing environment. You’re okay with taking on “other duties as assigned” and jumping in to help the team in whatever way you can.
You have a passion to make a difference with Middlesex County and understand what makes it special and unique.
About the Role:
The Resource & Information Assistant/Administrative Support person is the initial point of contact for the community. The individual in the role will provide outstanding administrative support to the team while assessing needs, answering questions, and providing solutions for the various job seekers, community partners, and employers who email, phone CEC, or come through the door for support.
Although every day can bring new challenges and exciting opportunities to support and provide assistance to clients and the team, here are some of the ways your skills will be put to use:
- Clearly explain Employment Ontario services to interested parties, encourage the use of CEC services, and schedule appointments with Employment Advisors
- Determine next steps for individuals and make recommendations to CEC programming and services or community resources as needed
- Participate in team and staff meetings and record minutes
- Monitor the Resource and Information area and provide computer support, faxing and printer assistance, and job board recommendations
- Greet clients as they enter the building, answer the phone, and direct people to the appropriate resources and information
- Work in cooperation with the Employment Advisors to provide weekly updates regarding Ontario Works clients and referrals
- Support the Business Advisor/Job Developer by updating and maintaining multiple CEC online job boards
About Your Qualifications:
- You will have your high school diploma and post-secondary training in Administration, Social Services, or Marketing and Communications will be an asset
- You’re the best in the office using Microsoft Office Suite and you can teach others
- You know your way around Middlesex County and have utilized some of its’ many businesses and/or resources
- You understand amazing customer service and you can handle objections with style and substance
- You can take chaos and create systems that work and make sure none of the details get lost
- You have experience writing resumes and cover letters and understand an effective job search process
- You have a knack for finding and developing solutions for difficult problems
- You are dependable, reliable, love being engaged with important work, and keep information confidential.
Please email your cover letter and resume to firstname.lastname@example.org .
Deadline to apply – Friday, August 14, 2020About Employer
About Community Employment Choices:
At Community Employment Choices we provide individuals within Middlesex County access to job search support, career planning, training information, job placement opportunities, and youth employment programming. Our mandate also allows us to support employers throughout the county by offering government incentives, labour market information, and staff recruitment assistance. We offer all of these programs at no cost to the community and receive our funding through Employment Ontario and the Ministry of Labour, Training and Skills Development.